Common Purchase Questions
I purchased a Deal, but haven't received my voucher.
Vouchers are emailed out after a deal closes. If you have not received your
voucher via email, it may have gotten hung up in your Junk Mail or Spam.
Please look in these folders for your voucher.
Also, you can retrieve any of your purchases (for yourself or gift purchases) by
into your account.
Common Email Questions
I signed up for the Daily Deal email, but don't always receive them.
Your Deal email is probably getting hung up by spam filters or being placed in your junk mail folder. If you can find one of these emails, move it to your inbox, and either "mark us as safe" or add us as a contact.
If you continue to have trouble receiving the daily email, please give us a call. As an alternative, you could also become a friend on Facebook or follow us on Twitter.
What is KELOLANDSpotlight?
Each day, KELOLANDSpotlight features an unbeatable deal connecting consumers to GREAT local business in our region. We feature a great deal every day that you can’t find anywhere else.
I like today's deal - how do I get it?
Just click "BUY" before the offer ends.
Can I use my Deal Voucher the same day I buy it?
No. Deals are available to be redeemed at local merchants at NOON on the day AFTER the deal closes.
I bought a Deal Voucher - how do I use it?
Upon a successful credit card transaction, you'll receive an email with a printable voucher. The Voucher has redemption instructions and a map right on it!
Can I buy a Deal as a gift for someone else?
Yes, unless the deal restrictions specifically states otherwise. To have us send them the gift, select the gift option at checkout.
If I don't use the full value of the Deal in one visit, can I use the remainder later?
No. Unless otherwise stated you do not receive store credit or cash back for unused portions of your Deal.
Can I combine my Deal with other offers or specials?
No, not unless your specific Deal states otherwise.
Am I billed as soon as I buy a Deal?
Yes, your credit card is charged immediately upon you completing your order.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, Discover, and Diner’s Club.
Is KELOLANDSpotlight safe?
Yes. We wouldn’t have it any other way. We take the security of your personal information very seriously and utilize 128-bit Secure Socket Layer (SSL) encryption to protect your credit card information.
Do you have a refund policy?
Of course we do. We like to keep our customers happy, so we keep things simple. If you would like a Refund of your purchase on KELOLANDSpotlight, just give us a call within 30 days of your purchase. We'll refund your money and you'll forfeit your Deal voucher. Simple enough for you?
What happens if my Deal expires?
Unfortunately, your voucher loses it’s value if you are not able to use it before the stated expiration date, unless specified otherwise by your state’s law.
What’s With These “Deal Restrictions”?
Each business is unique in how they do business. Take a look at the restrictions of each deal carefully before you buy. They usually refer to how many deals you are allowed to redeem for yourself, whether or not the deal can be combined with any other offers, etc.
How can I get my business on KELOLANDSpotlight?
It’s easy! If you want new customers in the door and have a GREAT deal to share. Give us a call today. We’ll do all the work for you!
Can I refer as many people as I want?
Yes! Friends don’t let friends miss a great deal. You can refer friends and family knowing that they’ll benefit from the great deal you sent them.
Why do you only feature one deal a day?
When you're looking for stuff to do, choice can be overwhelming. We focus on one great thing each day and offer it at an unbeatable price to make things simple for you.
You Didn’t Answer My Question :( !!!!
If you have a question we haven’t answered above or just want to leave a comment, we typically answer e-mails within 4 hours of receiving them. Email us at email@example.com
, or call 605-335-0350
, where a real person will answer the phone.